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General FAQ

What are the best methods for charging your iFans power pack?
Connect the iFans power pack to a power source using the included USB cable.
The iFans power pack can be plugged in to your computer or any “works with iPhone” wall-plug style power source.
You can either charge the iFans power pack with the iPhone or iPod inserted or charge them separately.

What is iFans's return policy?
Please visit there turns link at the bottom of our website for details.

Can I sync my iPhone or iPod while the iFans power pack is connected?
You can charge and sync your iPhone and iPod Touch to iTunes
without removing the iPhone/iPod from its respective power pack via the included USB cable.
However, the “pass-through connector” on the bottom of the iFans power pack for iPhone
1st Gen is for charging only, it is not intended to sync.
Sync is not supported on the boost or reserve.

My power pack isn't charging.
If both the iPhone battery and the iFans power pack battery are dead or very low, they may
not charge simultaneously if the iPhone is inserted in the iFans power pack. iPhone battery will be prior to be charged. Only when iPhone battery finished charge. Power pack can be charged.

I have a question about my product. Who do I contact?
For general questions about all iFans products, please contact customer service via our online form.

  • Add: A1 Block, Shi'ao 2nd Industrial Park,Langjing Rd,Dalang,Longhua,Shenzhen-518109, China
  • Tel:+86-755-29167510         Fax:+86-755-85240190
  • E-mail:sales@e-linktech.com
  • http://www.ifanspace.com
  • ©2013 E-link Technology Co., Ltd.iFans is trademark of E-Link.
  • All trademarks and trade names are property of their respective owners.
OEM/ODM Professional Manufacturer of Apple Accessories/Mobile power Banks